» » »

Why Customer Service is the Foundation of Your Home Business Brandon FL

Your success as a service-centric company or individual will be determined not only by how you treat those outside of the company but also by how you serve your colleagues inside the company. In most industries, the companies that are first to embrace change in the way they approach serving clients are those that can gain competitive advantage.

The Rockfish Group
(813) 964-7224
9612 Birnamwood Street
Riverview, FL
 
Mcshane Communications Inc
(813) 832-3373
4302 W El Prado Blvd
Tampa, FL
 
MHD Communications
(813) 948-0202
11815 N Armenia Ave
Tampa, FL
 
Tampateks
(813) 417-5349
15100 Hutchinson Rd Ste 107
Tampa, FL
 
The Flyer Pub. Co.
(954) 377-4700
7800 Peters Road
Plantation, FL

Data Provided by:
Arda Group Lc
(813) 289-7877
1509 S Sheridan Forest DR
Tampa, FL
 
Realm Business Solutions LLC
(813) 639-7634
2202 N West Shore Blvd
Tampa, FL
 
Maxx Web Design
(813) 961-9100
3802 Gunn Hwy
Tampa, FL
 
Citrus Computers
(813) 960-9123
7512 Ehrlich RD
Tampa, FL
 
Digital Eel Inc
(727) 368-0270
277 75th Ave
St. Petersburg, FL
 
Data Provided by:

Why Customer Service is the Foundation of Your Home Business

Provided By: 

Customer Service is the Foundation for Where 80 Percent of Your Business Should Come: Existing Customers.
By Bob Livingston, Author of How you do...What you do

How you do what you do is about achieving Service Excellence, a critical need in our service based economy. It is not about complaining about service, the Internet is filled with that; rather, it is about providing a solution to poor service — a Roadmap. Service Excellence at its core is about having a great attitude, solid beliefs, and exceptional behaviors and applying those to your service relationships. It is all about finding ways to make the other person you are serving feel good about your product or service, your company, and themselves because they feel good about dealing with you. Everyone grows when your relationships grow.

For home-based entrepreneurs, customer service is particularly important. Because of the smaller relative size of home-based businesses, the business owner gets much closer to the customer. This can be a significant competitive advantage, providing Service Excellence. The entrepreneur can be hands-on in implementing it. Nothing should be more important to a business than customer service, as 80 percent of your business should come from your existing customer base.

The approach to Service Excellence I present is an approach that I have seen succeed first hand. This roadmap, coupled with what each individual brings to relationships in the way of their beliefs, attitudes, behaviors, and good traits, is what will lead you to a higher level of Service Excellence and propel you towards loyal relationships with customers that can last a lifetime.

What follows is a synopsis of the approach that lies at the very center of How you do ...What you do, a transformation roadmap. How does one describe Service Excellence? Service Excellence is less about what you do (your job) for the people you serve and more about how you do what you do (your behaviors and attitudes). It is about making a deliberate change in your approach to serving those you serve. Your customers and clients will evaluate you by how you do something, not by what you say about how you do something.

Make Long-Term Loyalty the Priority.
Your success as a service-centric company or individual will be determined not only by how you treat those outside of the company but also by how you serve your colleagues inside the company. In most industries, the companies that are first to embrace change in the way they approach serving clients are those that can gain competitive advantage. That service-centered strategy is what will produce differentiation and thus will ultimately lead to competitive advantage. Differentiation and competitive advantage create long-term loyalty.

Articulate Your Purpose.
Purpose is what identifies you. It is the reason why you do what you do. In order to be successful at serving those you do, it is first necessary to determine what it is you...

Click here to read more from Home Business Magazine

© Copyright 2013 Home Business Magazine. All Rights Reserved. Privacy Policy | Terms and Conditions
Infoswell Media